Neuxnode

1. Eligibility for Refunds

Refunds are only available for first-time purchases made by new customers and must be requested within 7 days of the initial purchase unless otherwise stated. Services purchased during promotional offers, discounts, or special campaigns may not be eligible for refunds.

2. Non-Refundable Services

Certain services provided by NeuxNode Limited are strictly non-refundable, including domain registrations, dedicated servers, VPS services, add-ons, setup fees, custom configurations, software licenses, and one-time services. Service renewals are also non-refundable.

3. Refund Request Process

Refund requests must be submitted through the official NeuxNode Limited support system within the eligible refund period. Requests should include relevant account details and a valid reason for the refund request to assist with verification and processing.

4. Abuse of Refund Policy

Refund requests must be submitted through the official NeuxNode Limited support system within the eligible refund period. Requests should include relevant account details and a valid reason for the refund request to assist with verification and processing.

5. Processing Time

Refund requests must be submitted through the official NeuxNode Limited support system within the eligible refund period. Requests should include relevant account details and a valid reason for the refund request to assist with verification and processing.

6. Service Termination upon Refund

Once a refund has been approved and processed, the associated service may be suspended or permanently terminated. Customers are responsible for creating backups of any important data prior to requesting a refund.

7. Exceptions

NeuxNode Limited may, at its sole discretion, grant refunds outside the standard refund policy in cases involving verified billing errors, duplicate payments, or significant service-related failures. All such decisions are final.